Privacy Policy
This privacy policy sets out how Louie Browns uses and protects any information that you give Louie Browns when you use this website.
At Louie Browns, we are committed to maintaining the trust and confidence of the visitors to our web site. Here you’ll find information on how we use and protect any data/information that you give us when using the louiebrowns.co.uk website.
Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.
To Provide Ongoing Customer Service
In order to provide ongoing customer service we need to obtain and retain certain personal data. The following sections provide more detail on the data we collect from you and what happens to that data.
What we collect
Personal data means any information about an individual from which that person can be identified. It does not include data, where the identity and identifying information has been removed (“Anonymised Data”).
We may collect the following information:
– Your Full name and contact details including email address and phone number
– Contact History
– Information about your device and how you use our site
How we use your information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Full Name and Contact Details
We capture your name and contact details so we can
– contact you regarding any enquiries you have and secure your booking with us
Contact History
– To manage our relationship with you and to provide a high level of customer service we may keep records of your contact history. We are required to do this to perform our contact with you.
Information about your device and how you use our site
We may collect information about the devices you use, such as your mobile or browser and information about how you move around our website This helps us to improve our website for you and allows us to give you a better experience. This data is anonymised and will not include any of your personal details.
You don’t have to give us any of this personal information but if you decide not to provide it, you may not receive our optimal overall customer experience. But that is your choice and we understand that. If you have queries about sharing your data with us please contact us at info@louiebrowns.co.uk
How long we keep your data for
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. We will retain data information for 12 months (unless otherwise instructed by you) after which it will be automatically deleted. You have the right to withdraw your consent at any time.
Marketing Activities
Prior to sending any marketing communications we will explicitly request your permission via opt in options on this website.
What we collect
Personal data means any information about an individual from which that person can be identified. It does not include data, where the identity and identifying information has been removed (“Anonymised Data”).
We may collect the following information:
– Your Full name and contact details including email address
– Information about your device and how you use our site
How we use your information
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
to provide you with information regarding our services by email
to notify you about changes to the Services;
Full Name and Contact Details
We capture your name and contact details so we can:
– Provide you with information about events and news at Louie browns.
Information about your device and how you use our site
We may collect information about the devices you use, such as your mobile or browser and information about how you move around our website This helps us to improve our website for you and allows us to give you a better experience. This data is anonymised and will not include any of your personal details.
You don’t have to give us any of this personal information but if you decide not to provide it, you may not receive our optimal overall customer experience. But that is your choice and we understand that. If you have queries about sharing your data with us please contact us
How long we keep your data for
We will keep your personal data for no longer than is necessary for the purpose(s) it was provided for and to meet our legal obligations. If you “Unsubscribe” from this service we will retain data information for 12 months (unless otherwise instructed by you) after which it will be automatically deleted.
Whom we share your information with
Email Service Provider
In order to send you information by email, Louie browns works with MailChimp. Each email we send will clearly provide the opportunity for you to unsubscribe from this service.
General Policies
Your rights to access your information
We want you to feel safe with us having details and we want to keep you informed about how we use the information you give us.
You have the rights to:
– be informed about how your personal data is being used
– access any information we hold about you
– request correction of your personal data
– object to processing of your personal data
– request erasure of your personal data
If you wish to view, update, amend or delete any personal data we hold about you please get in touch with us at info@louiebrowns.co.uk. We will try to respond to all legitimate requests within 14 days. We may need to request specific information from you to help us confirm your identity and ensure your right to exercise any of the above rights. This is a security measure to ensure that personal data is not disclosed to any person who does not have the right to receive it.
Maintenance and Security of Your Data
We are committed to ensuring that your information is secure. We endeavour to ensure that your data is stored securely and to prevent unauthorised access. We have security measures in place to protect your information which we monitor regularly.
Unfortunately, despite our best measures and efforts, because of the nature of the Internet, we cannot guarantee that your information will always remain at all times 100% secure. The continuing efforts of hackers to defeat even the newest of security systems means that we can never make this promise.
Online ads
We use online advertising to keep you aware of what we’re up to and to keep you updated on forthcoming events. Like many companies, we may target banners and ads to you when you use other websites. We do this using a range of advertising technologies such as pixels, ad tags and cookies.
Cookies on this site
Cookies are small text files that are stored on your browser or the hard drive of your computer or other device when you visit the Site. We use cookies on our website. For more information on cookies, please see our cookie notice.
Links to Other Websites
This privacy notice does not cover the links within this site linking to other websites. Those sites are not governed by this Privacy Policy, and if you have questions about how a site uses your information, you’ll need to check that site’s privacy statement.
Changes to this privacy notice
We may change this policy from time to time by updating this page. If we make significant changes we will make that clear on our website or via email.